Working Well With Your Cleaning Team
Your cleaners make or break the guest experience. Here is how to set them up to succeed.
Your cleaners effectively deliver the product, since a guest's first impression is their work. Set them up to succeed by giving clear schedules and per unit checklists, making two way communication easy so small problems surface fast, and respecting their time with enough notice and no last minute surprises.
Cleaners are your front line
The people cleaning your units are, in effect, delivering the product. A guest's first impression is their work, which makes a good relationship with your cleaning team essential, not incidental. Related: Why a Missed Turnover Is Worse Than a Bad Review
Keep reading: Why a Missed Turnover Is Worse Than a Bad Review, Building a Cleaning Schedule From Your Bookings, Same Day Turnovers: Managing the Tight Window. See how FlipTidy helps you short-let cleaning turnover scheduler synced to bookings.
Give them clarity
Cleaners do their best work when they know exactly what to clean, where, and by when. Clear schedules and per unit checklists remove guesswork and let them focus on doing the job well.
Make communication easy
Turnovers depend on quick, clear communication: a schedule change, a supply shortage, a maintenance issue found mid clean. Easy two way communication keeps small problems from becoming missed turnovers. Related: When should a short-term rental host schedule a deep clean instead of a standard turnover?
Respect their time
Cleaners juggle multiple jobs. Giving them their schedule with enough notice, and not springing last minute surprises, earns reliability in return. A respected cleaning team is a dependable one. Related: Building a Cleaning Schedule From Your Bookings
- Cleaners deliver the guest's first impression
- Give them clear schedules and checklists
- Make two way communication easy
- Respect their time to earn reliability
Julien Jimenez
Julien Jimenez is an independent software builder based in Paris. He designs, ships, and operates focused SaaS products for small businesses and independent professionals. Read the full author page.
Frequently asked questions
Why treat the relationship with cleaners as essential?
The people cleaning your units are effectively delivering the product, since a guest's first impression is their work. A good relationship with them is therefore central to the guest experience, not incidental.
How does respecting a cleaner's time improve reliability?
Cleaners juggle multiple jobs. Giving them their schedule with enough notice and avoiding last minute surprises earns dependability in return. A respected cleaning team is a reliable one.
Every checkout cleaned, without the group chat
Short-let cleaning turnover scheduler synced to bookings. FlipTidy is built to help you put this into practice.
Schedule turnoversMore from the FlipTidy blog
Why a Missed Turnover Is Worse Than a Bad Review
Building a Cleaning Schedule From Your Bookings
Same Day Turnovers: Managing the Tight Window
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